Published September 17, 2026
Social Registry Claim and Grievance Process: Citizen Portal Basics
How the West Bengal Family Level Data Collection Portal describes citizen claim grievances and the mobile-OTP access flow.
The official Family Level Data Collection Portal says citizens can use the public Citizen / Family Login to check application status and file claim grievances.
Access method
The government page says access uses the mobile number provided during application and an OTP. That authentication step helps connect the person using the portal with the submitted record.
What a claim grievance is for
A grievance route is intended to let citizens raise an issue about the application or recorded information through the official process. The exact categories and evidence requested should be taken from the live portal after login.
Describe the issue accurately
Use the information shown in the government record and avoid submitting contradictory versions of the same fact. If documentary evidence is requested, use valid records and follow the upload or office instructions provided by the authority.
Keep acknowledgement details
If the portal creates a grievance reference or acknowledgement, save it. It can be useful for tracking the complaint later.
Do not give OTPs to a helper
A third-party website does not need your OTP to explain the grievance process. Enter authentication codes only on socialregistry.wb.gov.in after verifying the address.
Where this guide stops
This site cannot see your confidential application record or determine how the government will decide a grievance. Use the official portal links for the actual service.